Disabilities: Official papers reveal failings of assessment contractors

Devastating papers, reluctantly released by the government under the Freedom of Information Act (FOI), reveal frightful failures of a key disability benefit. In particular, the papers show the shortcomings of outsourcing contractors hired to carry out assessments of applications.

That means that critics of personal independence payment (PIP), and the way it has been introduced, have been fully vindicated. And, in those critics I include myself-

The papers, popularly dubbed the ‘PIP files’, lift the lid on what has been going on. This includes:

  • up to 180 PIP assessors employed by Capita and Atos were the subject of at least four complaints each in three-month periods in 2016;
  • 161 assessors working for Atos had more than three complaints made against them in a three-month period;

Neither Atos nor Capita, or the DWP, will say what action (if any) was taken against these assessors. Similarly, they refuse to say whether those involved are still carrying out face-to-face assessments of disabled PIP claimants.

  • that Atos and Capita contacted health and social care professionals to ask for information far less often than the government estimated would be needed.

In fact, both outsourcing companies have failed to request vital evidence from GPs and social workers. Such evidence could help disabled people secure the benefits they are entitled to receive.

Further evidence

According documents prepared in May 2012, the DWP had expected contractors would need to ask for further evidence in about 50% of cases. But the latest papers show:

  • In June and July 2016, Capita was seeking further information from GPs, consultants or social workers in fewer than one in every 50 PIP claims. That’s less than 2% of cases;
  • In June 2016, Capita sought further evidence for just 380 of the 21,554 PIP assessments it dealt with. Incredibly, just a little more than 1.75%.

The figures are contained in official reports, prepared by contractors Capita and Atos, for the UK government’s Department for Work and Pensions (DWP).

The PIP files were released under FOI to Drew Hendry of the Scottish Nationalist Party (SNP). He has been MP for Inverness, Nairn, Badenoch and Strathspey since the 2015 general election.

disability employmentAdditionally, a report by Disability News Service says:

Nearly one in three of the disability benefit assessment reports completed by a private sector contractor were significantly flawed, confidential Department for Work and Pensions documents suggest.

Unacceptable assessment reports

The figures were revealed through a government audit of personal independence payment (PIP) assessment reports that had been written by staff working for under-fire outsourcing giant Capita in 2016.

The audit, which examined more than 4,000 of the 190,000 assessment reports completed by Capita from April to December 2016, found that about 7.5% of them were so poor as to be deemed “unacceptable”.

But with another 14% of assessments, DWP concluded that the report was so flawed that there was “learning required” by the healthcare professional who wrote it, although the report was of an “acceptable” standard.

And in a further 12% of cases, the report needed to be amended because of even more serious flaws in the assessor’s report, although again the report was still said to be of an “acceptable” standard.

In all, nearly 33% of the Capita reports audited during 2016 were found to be of an unacceptable standard, to need changes, or demonstrated that the assessor had failed to carry out their role properly.

Shocking, right? Of course, but it is nothing that disability campaigners haven’t been saying about PIP assessments for a long time,


Disability News Service: The PIP Files: DWP documents show ‘absolutely shocking’ failure on further evidence

Disability News Service: The PIP Files: Data shows multiple complaints made against scores of Atos assessors

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Affiliate disclaimer: This affiliate disclosure details the affiliate relationships of MS, Health & Disability at 50shadesofsun.com with other companies and products. Read more.

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50shadesofsun.com is the personal website of Ian Franks, a freelance medical writer and editor for various health information sites. He enjoyed a successful career as a journalist, from reporter to editor in the print media. He gained a Journalist of the Year award in his native UK. Ian received a diagnosis of MS in 2002 and now lives in the south of Spain. He uses a wheelchair and advocates on mobility and accessibility issues.

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Note: Health-related information available on 50shadesofsun website is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions. I am not a doctor and cannot and do not give you medical advice. You should seek prompt medical care for any specific health issues and consult a doctor before starting a new diet or exercise programme. Any opinions expressed are purely my own unless otherwise stated.






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